Prepare questions and learn how to ask for clarification and a written summary of the next step.
Write down your goal
Before the meeting, write what you need to understand: a job search, a letter or a follow-up step. Bring your questions and the instructions in your message. This article practises communication and does not determine eligibility for services or benefits.
Jeg ønsker hjelp til å forstå dette brevet.
I would like help understanding this letter.
Check unfamiliar terms
You may recognise individual words without understanding their administrative meaning. Ask for a simple explanation and repeat your understanding. Avoid saying yes to a question you do not understand, particularly about a document or procedure.
Hva betyr dette, og hva må jeg gjøre nå?
What does this mean, and what do I need to do now?
Confirm the next action and deadline
At the end, check the action, any deadline and how to send information. Ask for a written explanation if remembering it is difficult. Use the official message or NAV guidance for procedures, not a language example to decide your obligations.
Kan du skrive ned hva jeg skal sende, og når?
Could you write down what I should send and when?
Try it yourself
Role-play a meeting: ask about a word, summarise the next step and check your understanding. Use fictional personal information for practice.